 |
|
| Misty River Consulting | |
|
|
|
|
Continuous Improvement of the Process by Donald A. Kerper
Even though the "continuous improvement" fad may be over for some organizations, many organizations have never in actuality incorporated a sustained improvement strategy. This book describes what makes for an effective and efficient organization that is constantly improving and reinventing itself. An overview of many improvement tools is also included in the book.
To Order Call Misty River Consulting at (715)-687-8818 or email misty@mistyriver.net
Table of Contents Unit Content
1
Introduction
2
Cost of Poor Effectiveness and Efficiency
Traditional
Information vs. Process Information
Cost of Quality
Problem Solving as a
Means To Improve COQ 3
The Customer: The Key To Organizational Effectiveness
Organizational
Effectiveness
Quality: The
Customer's Perception
The Experience With
Products and Services
The Customer
Interaction Experience
Developing Products
for the Future 4
The Process: The Key To Efficiency
Organizational
Efficiency
Primary Process
The Dollar Circle
Sold Throughput
Secondary Process
The Organization as a
Process
Waste
Continuous
Improvement
Productivity 5
The Behavior of Continuous Improvement
The Nature of People
& Management
The Objective of
Continuous Improvement
The Role of All
Employees In Continuous Improvement
The Elements To
Organizational Behavioral Change
Deming's Obligations
of Management
The Fear Hierarchy 6
Managing Continual Improvement of Organizational Performance
Process Management
Principles
Leadership 7
The Mysticism of Teams
The Elements of Teams
The Task Objective
and Process
The Group Process
Managing Team
Performance 8
Management and Variation
The Theory of
Variation
Improving Management
Analysis
Improving Management
Decision Making
Improving Individual
Performance 9
Organizational Mission Analysis
The Organization as a
Process
Mission and
Responsibilities
Matching Process
Objectives To the Mission
Process Definition 10
Process Definition and Redesign
Process Definition
Process Redesign 11
Problem Solving: A Deductive Approach
The Context of
Problem Solving
The Deductive Problem
Solving Process 12
The SPC Problem Solving Process
The Context of the
SPC Problem Solving Process
SPC Problem Solving
Steps
Other Applications 13
Quality Function Deployment
Product Improvement
or Development
Customer True Needs
Analysis
Substitute Quality
Measures
Component Part
Characteristics
Process Variable
Requirements
Statistical Process
Control
Functional and
Individual Responsibility Deployment and Analysis
Policy Deployment 14
Continuous Improvement: Magic or Management
To Order
Call Misty River Consulting at (715)-687-8818 or email misty@mistyriver.net
|
Send mail to
webmaster@mistyriver.net with
questions or comments about this web site.
|
